Employee-specific times

In Belbo, you set a duration for each of your services. You can configure certain employees to receive more or less time for individual steps of a service. This is useful, for example, for new employees who need a bit more time or long-time employees who can perform a service more quickly.

Setting Exceptions

In each service, you will find under "Time Scheduling" the steps that make up the service. For each of these steps, you can define exceptions. However, in most cases services only have one step. To add exceptions, proceed as follows:

Under Settings > Prices & Competencies, select the service for which you want to add exceptions.
In the time scheduling, click on the gear icon next to the duration of the step.
Add the individual employees or roles and their time deviation here. See examples below.
From now on, newly entered appointments will receive the new time settings for the exceptions set in this way.

Employee-Specific Times

Example:
In the example above, various exceptions were set:

The service has a duration of 60 minutes.
However, employee Marie needs 75 minutes. An exception of 15 was therefore set for her, because she needs 15 minutes longer.
Employee Max only needs 45 minutes. An exception of -15 was set for him, because he needs 15 minutes less time.

Role-Specific Times

It is also possible to set exceptions for individual employee roles. In this case, roles are selected instead of employee names in the settings:

Example:

Apprentices in their 1st year of training need 20 minutes longer.
Apprentices in their 2nd year of training need 10 minutes longer.

This rule automatically applies to any employee who receives the corresponding role. This way, you don't have to set new exceptions or remove them again for each new employee in these roles.