Customer Service Inquiries in Chat

You can reach Belbo customer service via chat or email at info@belbo.com if you have any questions. To process your request as quickly as possible, we have compiled tips here so that our customer service does not have to ask so many follow-up questions to address your concern.

Helpful Additional Information

Basically, we ask you to describe your request as specifically as possible. It is always helpful to provide:

Detailed description of the issue with exact names of customers, services, etc.
Take screenshots and attach them to your request
(Instructions for taking screenshots: Mac · Windows)
If your company has multiple locations, we may need the name of the location you are referring to.

Important: Using the Help Chat

One chat or email conversation per request.
Please always send follow-up questions or responses in the respective chat or as a reply to the email conversation.

First, we ask you to start a "new" chat for each topic. Once a request has been resolved for you, please always start a new chat for a new topic.

If you resolve your requests by email, try to put different topics in separate emails. Make sure that you always send follow-up questions or responses to the corresponding email and do not write a new email, as otherwise the connection to the original question will be lost.

This keeps your support requests clearly separated from each other and allows us to process them faster, and you will receive your answers more quickly. Thank you!