According to the General Data Protection Regulation, your customers have the right to access the data that is processed about them. With Belbo, you have the option to comply with this request in accordance with the law. Customers can either view their own data directly or express this request in the profile area of the booking interface. The customer will then receive their data in the requested format. According to § 14 GDPR (paragraph 5), there are some exceptions for the data in which professional secrecy is explicitly mentioned.
Depending on the industry, this can involve different information. These data fields may only contain information that does not uniquely identify the customer and is performance-related. Examples of these are: color formulations (hairdresser), machine configurations and results of skin image analysis (cosmetics), current strength (EMS sports). Which data this is in your case can be clarified within a legal consultation.
In Belbo, you can mark customer fields as trade secrets. You must ensure that fields marked as "trade secrets" comply with the legal definition. Fields that do not contain trade secrets must not be marked as such.
Mark customer field as trade secret
In the privacy settings, you have the option to view and mark the existing customer fields. In step 4, please check all fields that you want to mark as a trade secret. Your customer will be informed during the data request that the data field exists, however, the content is not accessible to the customer.
If you have any questions, please feel free to contact us at +49 30 5770 9641 or info@belbo.com.