According to the General Data Protection Regulation, your customers have the right to retrieve the data that is processed about them. With Belbo, you have the option to comply with this request in accordance with the law. Customers can either view their own data directly or express this request in the profile area of the booking interface. The customer then receives their data in the requested format. According to § 14 GDPR (paragraph 5), some exemption regulations apply to the data, in which professional secrecy is explicitly mentioned.
Depending on the industry, this can involve different information. These data fields may only contain information that does not clearly identify the customer and is service-related. Examples include: color formulas (hairdresser), machine configurations and skin analysis results (cosmetics), current strengths (EMS sports). You can clarify which data this applies to in your case within a legal consultation.
In Belbo, you can mark customer fields as trade secrets. You must ensure that fields marked as "trade secrets" comply with the legal definition. Fields that do not contain trade secrets must not be marked as such.
Mark customer field as trade secret
In the privacy settings, you will have the option to view and mark the existing customer fields. Please check in step 4 all fields that you want to mark as trade secrets. Your customer will be informed during the data request that the data field exists, but the content is not visible to the customer.
If you have any questions, feel free to contact us at +49 30 5770 9641 or info@belbo.com.