You are legally required to inform your customers that you process their data. Furthermore, you must inform your customers about the duration, legal basis and purpose of storage and other circumstances. You should also provide your customers with the name and contact details of the person responsible and, if applicable, your data protection officer in the event of data processing. Additionally, customers should be informed of their rights (including the right to request or delete data and the possibility of lodging a complaint with the competent supervisory authority).
With Belbo's online booking system, the customer is informed by email about the storage and all other required information. This happens automatically when your customers make an online booking. If the customer does not want to or cannot provide an email contact, it is possible to keep a written template for the customer in your business.
If a customer books an appointment by telephone or visits your business in person, you must inform the customer by telephone or in person about the data processing. You can also send an email to the customer from the customer file:
Information obligation in the customer file
In every customer file, you will be notified with a note icon if a customer has not yet received the information about the collection of personal data. If an email address has been provided for the customer, you can send this information to the customer by email.
Simply click on the button marked with an orange flag to get a preview of the message that will be sent to the customer in the next step. You can then send the message to the customer.
Information obligation for existing customers
The information obligation arises as soon as you collect new data (for example, by booking an appointment for this customer). Existing customer data that was entered before 25.05.2018 remains unaffected by the regulation until new customer data is collected.
Edit email text yourself
The email sent to your customers has a standard text. If you would like to write it yourself, you can override the template. You can find this function under Settings > Data Protection > Information Obligation.
